• How does DocCare manage document intelligently
• What is a DocCare workspace
• How to quickly bring DocCare online
• Why doesn't my multi-file uploader work
• Why can't I download the document PDF version
• Why can't I edit MS Office document online?
• How to quickly create user accounts?
• How to use dashboard efficently?
• How to manage valuable emails?
• How to change DocCare web adress

• Document Management Introduction
• Document Status and Operations
• Document Detail Information
• Ways to import documents into DocCare
  • Upload Document
  • Online Create/Edit Document
  • Edit DocCare Template Document Online
  • Import Documents from Remote File System
  • Import Documents from Local ZIP File
  • Edit MS Office Documents Online
  • Import Email or Attachments
  • Use Quick Memo to Record Web Page Content
• Publish Document
• Check In / Check Out Document
• Download PDF version of a document
• Add Custom Attributes
• Search Document
• Manage Workspace Documents

• Organization Management Introduction
• Create Department
• Create User Group

• Dashboard/Personal Tab Introduction
• Create/Modify Personal Dashboard
• Add Announcement
• Add My Checkout Documents
• Add Workspace Document List
• Add Workspace Document Content

• Check In / Check Out Configuration
• Configure Mail Sending Service
• Web Settings
• Backup DocCare Online
• Manage User-Defined Document Attributes

• System requirement
• Download DocCare
• Folder structure
• Ports used by DocCare
• Quick installation on Windows platform
• Check Java environment
• Create DocCare schema
• Configure JDBC connection
• Configure document repository
• Start and Stop DocCare
• Initialize DocCare
• Update user license
• Install PDF converter plug-in
• Restore DocCare from backup archive
• DocCare data migration
• Install Language Pack

Why can't I download the PDF version of document?

 

The package you downloaded from Burgeonsoft Web site does not contain PDF converter plug-in.
If you need the feature of PDF conversion, please contact Burgeonsoft.

Problem 1: I didn't see [Download PDF] button

If you're unable to see [Download PDF] button in a document properties page, it might be:

1. You don't have this operation privilege. Please change the user group privleges or the document entitlements.
2. The document does not support conversion to PDF. Currently, DocCare supports to convert following file format to PDF:
   • MS Office files, including .doc, .xls, .ppt
   • Web pages, including .htm or .html
   • Text files, including .txt, .csv, .tsv
   • Other formats, including .rtf, .wpd, .odt, etc.

 

Problem 2: Error message shows when I click [Download PDF] button

If you see an error message when you click [Download PDF] button and message says:
The PDF of this document is not available. Please check if PDF Converter plug-in is correctly installed. If PDF Converter is installed correctly, please try to download pdf again.
The reason might be:

1. You don't have PDF Converter plug-in correctly installed. See How to install PDF converter plug-in
2. The document existed in DocCare before you installed PDF converter plug-in. When you click button [Download PDF] the first time, DocCare will check if the PDF file exists. If not, DocCare will try to generate it. So you can click on this button again to download the PDF.

If the error message says:
DocCare failed to create PDF version of this document.
The possible reason might be:

1. You don't have OpenOffice correctly installed. Install OpenOffice and start OpenOffice as Service.
2. You don't have parameter OOSERVICE_PORT set correctly. The value of the parameter must be the same as the listening port of OpenOffice service.

Related Topics:

• Introduction of Downloading PDF version of a document
• Install PDF Converter Plug-in